Easy methods to Cut back the Friction that Hurts You — and Harness the Friction that Is helping

Organizations too steadily topic their workers and consumers to pointless friction that creates inefficiency and reasons frustration. However, in some eventualities, friction generally is a certain power, spurring extra innovation and higher decision-making. So how do you cut back the dangerous type and include the nice?  Stanford professors Bob Sutton and Huggy Rao have studied this drawback for seven years and be offering methods for leaders at each and every degree to assist them acknowledge when friction is wanted or now not after which upload or subtract accordingly. They percentage plentiful examples of other folks and firms getting it proper. Sutton and Rao are the authors of The Friction Venture: How Sensible Leaders Make the Proper Issues More straightforward and the Flawed Issues More difficult, in addition to the HBR article, “Rid Your Group of Stumbling blocks that Infuriate Everybody.”



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